Shipping and Tracking

All orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

We offer $10AUD flat rate shipping to all of Australia and New Zealand.

Local delivery

Local delivery to all of Perth CBD, & Peel Region $15 flat rate

Deliveries are made from (8am-6pm] on [every other Thursday]. If you are not home, you can leave a chilly box in a advised location and we can pop your order in there.

In-store pickup

You can skip the shipping fees with free local pickup at 4/14 Rafferty Road, Mandurah, 6210.

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 5 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are [Monday, Tuesday, Thursday, Friday 9am-5pm, Wednesday 9am-2pm, Saturday 9am-1pm, Sunday closed] Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at pawsomegrub1@outlook.com with your name and order number, and we will look into it for you.

Potential Delays and COVID-19

The health and safety of our employees and customers is our top priority. We’ve redesigned our order fulfillment center to comply with government/state recommended social distancing and personal protective equipment guidelines.

We will notify you when your order is shipped or if we foresee any issues with fulfilling your order.

Updated 30 January 2023